“Welcome to ‘In Spotlight,’ an exclusive section of our newsletter dedicated to exploring the diverse range of feature sets offered by FirstHive. Join us as we delve into the innovative tools and functionalities that empower businesses to unleash the full potential of their customer data and marketing strategies.”
What is FirstHive Communication Threshold?
The FirstHive Communication Threshold feature empowers marketers to establish limits on the number of communications that an individual, whether a prospect or customer, receives from the brand within a specified timeframe. This functionality provides a crucial mechanism for managing and optimizing communication strategies, ensuring that recipients do not experience communication fatigue or overload.
Why Do You Need It?
Overall, the FirstHive Communication Threshold feature empowers marketers to strike a balance between engagement and restraint, ensuring that communication efforts are targeted, impactful, and conducive to building positive customer relationships.
How to set-up FirstHive communication Threshold feature?
To Set Up Communication Threshold:
Go to Admin >> Click Communication Settings
Enter the Communiation Frequency >> Select Day/Month from the drop-down >> Select Channel from the drop-down, whether SMS/Email/WhatsApp >> Select the Sender Id from the drop-down >> Click Save
Click on the plus icon to set more Communication Frequencies